Rank Local Search

Negative Reviews Hurting Your Small Business? Generate an Exponential Increase in Real Five Star Reviews Using Our Review Management Software and Affordable Online Reputation Management Services

What do you do first when you search for a local restaurant, dentist, spa, salon or any other local services? You first read their online reviews, right? You read the positive and negative reviews in Google, Facebook, Yelp, TripAdvisor etc. and then you select the business that has a greater number of reviews and with an overall good review score. Sounds familiar?

A recent study by Bright Local shows that 93% of the local customers read online reviews before committing a purchase and the same survey found 85% of the customers trust online reviews. 77% of the customers read reviews for the business from two or more sources (Google, Facebook, Yelp, TripAdvisor etc.) before their buying decision. 

With the new normal situation where business is moving online, review management becomes even more important. Hence, managing online reputation for your local business becomes absolutely necessary.

Importance of online Reputation Management reviews and ratings

Review signals are extremely important and are considered to have 15% importance in terms of local search engine ranking. Genuine, honest reviews are extremely important both for showcasing the quality of your service and for sending signals to search engines that your site and service are trustworthy and useful. The amount of reviews you receive, the overall quality of the reviews and the authority of the review sites themselves are all important factors affecting local search ranking.

Factors influencing your online brand’s reputation:

importance-of-reviews-in-local-search-ranking

Why should you care for online reviews for your local business?

Online reviews for your local business can make or break your business objectives and thus it is so important to get more and more positive reviews for your local business.

Online reviews account for about 15% importance when it comes to local SEO and being found on top of the local searches.

Imagine a small local business with a smaller number of overall reviews then receive one or two stars in Google or Yelp can really drag down its overall reviews score thereby losing out a huge chunk of its local market.

Bottom-line? You need more reviews and more positive reviews that you need to showcase them for this to work. That will ultimately help you build your brand and also drive more clients towards your business.

How Much To Setup Review Management Software System For My Local Business ?

How Much To Setup Review Management Software System For My Local Business ?

Get more 5 star reviews and increase customer confidence and revenue.. Use this awesome tool to easily estimate the cost of installing a reputation management software for your local business.

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online reputation management review funnel
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PAYMENT AND REFUND TERMS FOR OUR AFFORDABLE LOCAL SEO
SERVICES AND BILLING:



 



One-Time Setup Fees:



By opting our services, the onetime setup fees are
refundable beyond 14 days of this order or till the time the work has not been
started, whichever comes first. If we start the work and you cancel
the order, we will charge proportionate fees based on the order of completion status.



 



Ongoing Subscription



 



By creating an account with an authorized Subscription
Provider and providing such Subscription Provider with a Payment Method, you
agree to pay the Subscription Provider a subscription fee and any applicable
taxes and service fees on a designated cycle for the Service (collectively, the
"Subscription Fee"). Subject to Paragraph 8 ("Free Trials,
Student Discount, and Promotional Offers"), the first Subscription Fee
will be charged to your Payment Method on the date the Subscription Provider
confirms your Subscription purchase. Thereafter, the Subscription Fee will be
charged to your Payment Method by your Subscription Provider on a recurring the basis under your designated cycle.



 



Billing Cycle



 



For Subscriptions obtained through a Subscription Provider
other than Rank Local, such as Subscription Provider or its authorized vendor will process your billing(s). For Subscriptions obtained through Rank
Local, your billing will be processed by Rank Local or its authorized
vendor(s), each upon your sign-up. The Subscription Fee will be billed at the
time you establish your Subscription and on an ongoing, regular basis unless
you cancel your Subscription. Please note that billing cycles may vary. Note
that the timing of your billing may change (i.e. in the event of a problem with
your Payment Method, such as an expired credit card). You should confirm the
applicable billing policies prior to establishing your Subscription.



 



Subscription Price Changes



 



Each Subscription Provider reserves the right to change the
price for a Subscription to the Service in its sole discretion and will be
responsible for communicating any price changes to you in accordance with the
law.



 



Updating Payment Method



 



You may update your Payment Method with your Subscription The provider (other than Rank Local) at any time by accessing your account with
such Subscription Provider. If Rank Local is your Subscription Provider, we are
working on website updates so you can manage your payment information.



 



If at any time the Subscription Provider is unable to charge
your Payment Method for the Subscription Fee due to insufficient funds expired
or invalid account details, or otherwise, you remain responsible for the cost
of such Subscription Fee.



 



A change in your Payment Method may result in changes to
your prior billing cycle. It is your responsibility to update and maintain the
Payment Method associated with your Subscription Fee. In the event your Payment
Method is unable to cover the Subscription Fee, each of the Subscription Provider
and Rank Local reserve the right to suspend your respective accounts and access
to the Service, until such time as the Payment Method has been updated to
permit the Subscription Provider to charge the Subscription Fee.



 



Cancellation



 



You can cancel your subscription at any time. Please note
that you must cancel your subscription before it renews for a subsequent month
in order to avoid being charged for the next month's Subscription Fee. If you
cancel your subscription, the cancellation will become effective at the end of
the then-current monthly Subscription period. If Rank Local is your
Subscription Provider, you will need to cancel your Subscription through Rank
Local. If you obtained your Subscription through a Subscription Provider, other
than Rank Local, you will need to cancel your Subscription directly with such
Subscription Provider.



 



No Refunds



 



REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT
PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING FOR SUBSCRIPTIONS THAT ARE CANCELLED
MID-MONTH. In such a circumstance, you will continue to have access to your
Subscription until the end of the monthly billing cycle. Each Subscription
Provider reserves the right to offer refunds, discounts, or other consideration
in select circumstances at its sole discretion. Please note that each
circumstance is unique and the election to make such an offer in one instance does
not create the obligation to do so in another.



 



FREE TRIALS, STUDENT DISCOUNT AND PROMOTIONAL OFFERS, AND
GIFT CARDS:



 



Free Trials



 



The Service may be made available to you on a free trial
basis for a limited time ("Trial Subscription"). The specific
duration of the Trial Subscription will be specified in the applicable offer at
sign-up. Trial Subscriptions are limited to new Service subscribers unless
otherwise specified. Your status as a new subscriber to the Service will be
determined by the Subscription Provider and Rank Local, each in its sole
discretion. These Terms apply to any Trial Subscription unless otherwise specified.



 



At the time of signing up for a Trial Subscription, you must
provide the Subscription Provider with a valid Payment Method in order to use
the Service during the Trial Subscription period. Your Payment Method will not
be charged by the Subscription Provider during the Trial Subscription Period.



 



UPON THE EXPIRATION OF THE TRIAL SUBSCRIPTION, THE
SUBSCRIPTION FEE FOR THE SERVICE WILL BE CHARGED TO YOUR PAYMENT METHOD, UNLESS
YOU TIMELY CANCEL THE TRIAL SUBSCRIPTION. PLEASE NOTE THAT YOU WILL NOT BE NOTIFIED
THAT YOUR TRIAL SUBSCRIPTION WILL END OR HAS ENDED.



 



To find additional details about your Trial Subscription,
including the date the Trial Subscription ends, please visit the Billing Page
of your Registered Account for the latest information contained in our records
or contact your Subscription Provider directly.



 



Promotional Offers



 



No refunds, adjustments, or price protection will be applied
to your Subscription Fee in the event of a new/subsequent discount or
promotional offering after you sign-up for the Service. New customers may take
advantage of any "new customer" promotion only once. Requirements for
a special promotion will be stated at the time each offer is presented.



 As a condition of these Terms, you agree not to register
multiple times for the same promotional offer using multiple names, addresses,
email addresses or other means. Any such action shall constitute a violation of
these Terms and may result in the termination of your Registered Account.

Signature

ORDER MY DIGITAL TRANSFORMATION TODAY!

Steps To Online Reputation Management For Your Local Business

Step#1- Claim your business page on review sites

This gives you some distinct advantages. Just to put things into perspective, with a claimed business account on Google, Yelp you can respond to reviews with a direct message or a public comment. Google my Business does not allow you to respond to a review about your business unless your GMB profile is verified.

online reputation management citation profiles
online reputation management review funnel

Step#2- Optimize your website & create a review capture funnel

Your customer reviews might be coming in unsolicited from happy (or unhappy) customers on third-party sites. But once people are already on your site, make sure it’s easy for them to leave reviews there. For that you need to set up a review funnel along with website badges to quickly and easily direct visitors to your Google, Yelp, Facebook pages to read and leave reviews.

You also need to optimize your website for mobile devices for people who come to your website when they’re browsing social or conducting searches on their phone.

Step#3- Encouraging clients to leave reviews

The secret is all about soliciting customer reviews at the right moment in their journey with your business. Just think about it for a minute – If you ask for a review at the wrong moment, it could result in a customer leaving a negative review that hundreds of more people read when considering whether they want to buy from your business.

 Task this to your Manager, supervisor or your support staff to request for customer reviews through a “kiosk mode” after positive moments along their customer journey. Imagine, a customer of yours may be very appreciative about your restaurant buffet spread or even a dish, your attendant should be smart enough to spot the same and request a review during the customer billing and checkout using the “kiosk mode”.

online reputation management review funnel
online reputation management responding to reviews

Step#4- Respond to good & bad reviews

Once you’ve opened the right channels to receive reviews, it’s time to prepare for the worst. No product or service is perfect, and mistakes sometimes happen that result in a customer leaving a scathing one-star review on your website, on Google, Facebook, or on Yelp.

It works great when you thank your reviewers and respond to happy reviewers with new or relevant information to share. As Google suggests, you should be a friend, not a salesperson and create engagement with your customers. Tell reviewers something new about your business or share something they might not have learned from their first visit.

When you get a one-star review, make sure to take the time to respond thoughtfully, without being defensive, to come to a resolution. It’s the right thing to do if you work in customer service, and it could help your business in the long run. Multiple studies found that businesses responding to negative reviews online actually resulted in better ratings overall.

Step#5- Share positive reviews on social media

When you start receiving positive reviews from your customers, keep the

momentum going by highlighting and sharing them so other customers are

inspired to do the same. On Google, Yelp, TripAdvisor, Glassdoor, and many other reviews sites, business owners (and site visitors) can mark certain reviews as helpful.

 This is the equivalent of upvoting and moves reviews further up on the site so more people can read them. Make sure to periodically do this to positive reviews so your company’s page highlights the cream of the crop.

How our online reputation management services can help your local business?

As we mentioned above the steps that you need to follow to encourage getting more positive reviews and building your brand. This is a time bound effort and would need a lot of time and effort from your side. You also need to have enough tech skills to optimize your website for mobile and setting up the review funnel that we mentioned in Step:2 above.

We help small local businesses to leverage our review management software to engage with their customers and encourage ethically to get more reviews for your products and services.

Our Online Reputation Management Strategy For Your Business

Our review funnel app (review management software) and online reputation management services can help you get all the important reviews and follow up with your customers. Responding to the reviews, managing dissenters, reporting and removing fake reviews are ways we ensure you stay on top of Google with quality reviews.

When you entrust us the work to look after your online reputation management. We undertake two types of reputation management activities: Proactive online reputation management services and reactive online reputation management services.

In the former, we first assess the existing online sentiment of your business and then jump in to optimize and correct your basic reputation. We optimize your website and install a software application on your website which can be easily accessible on mobility from any smart devices (smart phones, tablets, iPads etc.). 

This will help you to instantly channel your happy customers to the top review sites (like Google, Facebook, Yelp, BBB etc.). We teach YOU or your staff how to approach your customers and seek on-site reviews instantly using an iPad or a smartphone in a “kiosk mode”. The secret here is that your try to get the instant on-site in person review when the customer is happy. 

As a bonus you also get the name, email, phone number of your customers to interact and share any special deals or offers with them later.

In the reactive part of our online reputation management service package we also start by auditing and analysis of your negative reviews and then create a plan of action to address them. This plan of action may include reporting fake, damaging and detrimental reviews to review platforms like Google, Yelp, Facebook etc. In parallel our effort will be to “pin down” these negative reviews by generating more positive reviews with our review funnel software.

We also start interacting and engaging with your new customers (after using our review funnel software platform for generating reviews), we thank the positive reviewers and deal with negative reviewers to address their concerns.

Here’s an indicative list of activities in our online reputation management services monthly package:

Proactive reputation management services

Reactive reputation management services

Final word: A sustainable branding and reputation management requires a proactive rather than a reactive, approach and you need to continue this for a longer period till you establish a decent brand.

How Much To Setup Review Management Software System For My Local Business ?

How Much To Setup Review Management Software System For My Local Business ?

Get more 5 star reviews and increase customer confidence and revenue.. Use this awesome tool to easily estimate the cost of installing a reputation management software for your local business.

GET STARTED

0$ /month

Thanks, we will contact you soon

Choose Monthly Package Option Per Location

online reputation management review funnel
1

Monthly Reputation Management Fees to Get You More 5 Star Reviews (Highly Recommended)


0$/month

You need to select an item to continue

NEXT STEP

Select The Online Reputation Management To Start

online reputation management review funnel

Setup fees and license fees for online reputation management software system for local business


0$/month

You need to select an item to continue

NEXT STEP

Final cost

The final monthly price is :

/month

Summary

Description Information Quantity Price
Discount :
Total :/month

PAYMENT AND REFUND TERMS FOR OUR AFFORDABLE LOCAL SEO
SERVICES AND BILLING:



 



One-Time Setup Fees:



By opting our services, the onetime setup fees are
refundable beyond 14 days of this order or till the time the work has not been
started, whichever comes first. If we start the work and you cancel
the order, we will charge proportionate fees based on the order of completion status.



 



Ongoing Subscription



 



By creating an account with an authorized Subscription
Provider and providing such Subscription Provider with a Payment Method, you
agree to pay the Subscription Provider a subscription fee and any applicable
taxes and service fees on a designated cycle for the Service (collectively, the
"Subscription Fee"). Subject to Paragraph 8 ("Free Trials,
Student Discount, and Promotional Offers"), the first Subscription Fee
will be charged to your Payment Method on the date the Subscription Provider
confirms your Subscription purchase. Thereafter, the Subscription Fee will be
charged to your Payment Method by your Subscription Provider on a recurring the basis under your designated cycle.



 



Billing Cycle



 



For Subscriptions obtained through a Subscription Provider
other than Rank Local, such as Subscription Provider or its authorized vendor will process your billing(s). For Subscriptions obtained through Rank
Local, your billing will be processed by Rank Local or its authorized
vendor(s), each upon your sign-up. The Subscription Fee will be billed at the
time you establish your Subscription and on an ongoing, regular basis unless
you cancel your Subscription. Please note that billing cycles may vary. Note
that the timing of your billing may change (i.e. in the event of a problem with
your Payment Method, such as an expired credit card). You should confirm the
applicable billing policies prior to establishing your Subscription.



 



Subscription Price Changes



 



Each Subscription Provider reserves the right to change the
price for a Subscription to the Service in its sole discretion and will be
responsible for communicating any price changes to you in accordance with the
law.



 



Updating Payment Method



 



You may update your Payment Method with your Subscription The provider (other than Rank Local) at any time by accessing your account with
such Subscription Provider. If Rank Local is your Subscription Provider, we are
working on website updates so you can manage your payment information.



 



If at any time the Subscription Provider is unable to charge
your Payment Method for the Subscription Fee due to insufficient funds expired
or invalid account details, or otherwise, you remain responsible for the cost
of such Subscription Fee.



 



A change in your Payment Method may result in changes to
your prior billing cycle. It is your responsibility to update and maintain the
Payment Method associated with your Subscription Fee. In the event your Payment
Method is unable to cover the Subscription Fee, each of the Subscription Provider
and Rank Local reserve the right to suspend your respective accounts and access
to the Service, until such time as the Payment Method has been updated to
permit the Subscription Provider to charge the Subscription Fee.



 



Cancellation



 



You can cancel your subscription at any time. Please note
that you must cancel your subscription before it renews for a subsequent month
in order to avoid being charged for the next month's Subscription Fee. If you
cancel your subscription, the cancellation will become effective at the end of
the then-current monthly Subscription period. If Rank Local is your
Subscription Provider, you will need to cancel your Subscription through Rank
Local. If you obtained your Subscription through a Subscription Provider, other
than Rank Local, you will need to cancel your Subscription directly with such
Subscription Provider.



 



No Refunds



 



REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT
PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING FOR SUBSCRIPTIONS THAT ARE CANCELLED
MID-MONTH. In such a circumstance, you will continue to have access to your
Subscription until the end of the monthly billing cycle. Each Subscription
Provider reserves the right to offer refunds, discounts, or other consideration
in select circumstances at its sole discretion. Please note that each
circumstance is unique and the election to make such an offer in one instance does
not create the obligation to do so in another.



 



FREE TRIALS, STUDENT DISCOUNT AND PROMOTIONAL OFFERS, AND
GIFT CARDS:



 



Free Trials



 



The Service may be made available to you on a free trial
basis for a limited time ("Trial Subscription"). The specific
duration of the Trial Subscription will be specified in the applicable offer at
sign-up. Trial Subscriptions are limited to new Service subscribers unless
otherwise specified. Your status as a new subscriber to the Service will be
determined by the Subscription Provider and Rank Local, each in its sole
discretion. These Terms apply to any Trial Subscription unless otherwise specified.



 



At the time of signing up for a Trial Subscription, you must
provide the Subscription Provider with a valid Payment Method in order to use
the Service during the Trial Subscription period. Your Payment Method will not
be charged by the Subscription Provider during the Trial Subscription Period.



 



UPON THE EXPIRATION OF THE TRIAL SUBSCRIPTION, THE
SUBSCRIPTION FEE FOR THE SERVICE WILL BE CHARGED TO YOUR PAYMENT METHOD, UNLESS
YOU TIMELY CANCEL THE TRIAL SUBSCRIPTION. PLEASE NOTE THAT YOU WILL NOT BE NOTIFIED
THAT YOUR TRIAL SUBSCRIPTION WILL END OR HAS ENDED.



 



To find additional details about your Trial Subscription,
including the date the Trial Subscription ends, please visit the Billing Page
of your Registered Account for the latest information contained in our records
or contact your Subscription Provider directly.



 



Promotional Offers



 



No refunds, adjustments, or price protection will be applied
to your Subscription Fee in the event of a new/subsequent discount or
promotional offering after you sign-up for the Service. New customers may take
advantage of any "new customer" promotion only once. Requirements for
a special promotion will be stated at the time each offer is presented.



 As a condition of these Terms, you agree not to register
multiple times for the same promotional offer using multiple names, addresses,
email addresses or other means. Any such action shall constitute a violation of
these Terms and may result in the termination of your Registered Account.

Signature

ORDER MY DIGITAL TRANSFORMATION TODAY!

Frequently Asked Questions

ABSOLUTELY NO. We do not deal with or encourage fake reviews for a brick and mortar offline shop or even for a local product or service. These fake reviews are pretty easy to be spotted by Google and other review sites. They use AI technology to scrutinize the profile of the review submitter. Example IP used for review submission and GPS determining tracking with any smart phones, determining whether the reviewer ever visited the physical location. Hence fake 5-star reviews can make you happy for a short period, unfortunately you’ll be penalized by Google search.

No, we can’t. We just work with these platforms depending on whether they consider the review to be fake or it is detrimental to your brand and business which has nothing to refer to about your business or service. We flag these reviews for deletion. It depends on these platforms whether they consider these reviews for deletion. Hence if somebody approaches you by guaranteeing removal of negative reviews from Google, Yelp, Facebook etc., you should be wary about the same.

If you consider that any of the reviews on Google are defamatory, you may also like to appeal to Google if any of the reviews are defamatory type. Here’s the link. Unfortunately, our online reputation management services do not include this activity.

However, when you implement our review funnel software, your business starts getting more positive reviews and this in turn increases your overall review rating. We further socialize these positive reviews on various social media platforms. We call this “pinning down” of negative reviews.

If you’re a small local business, yet to establish your brand, it is suggested that you avail our monthly services for a range between 10-14 months to get the best results. Our software comes with a yearly package charge which will be included with our monthly service package fees either for reputation management or for overall enterprise management.

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